How do I get a refund from AliExpress?
You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order. If you agreed with the seller to return your item, please also check the seller’s shipping terms.
How do I check my delivery address on AliExpress?
Go to your AliExpress profile. Find the “My Shipping Addresses” section. Click on the “Edit” button at the bottom of the active address. Make changes and check them.
How do I reactivate my AliExpress account?
How can I reactivate my AliExpress account? In order to reactivate your account, click on the «Account reactivation» button. Once you’re there, fill out the form with a clear copy of your id and resubmit it. If all is well apart from deactivation procedures, then AliExpress management will reactivate your account.
How long does AliExpress take to ship?
It depends on which option you choose. Packages that are sent with AliExpress Standard Shipping usually take 15 to 45 working days, whereas Aliexpress Premium Shipping will provide an estimated delivery time from 7 to 15 working days.
Can I get scammed on AliExpress?
It’s advisable to choose any of the first two, as they have the lowest risk of fraud: AliExpress PayPal scams, as well as credit card scams, are highly unlikely to happen. However, credit cards are the most widely-spread method as a buyer can get points-to-be-redeemed for each purchase.
Do I get my money back if I cancel an order on AliExpress?
If your AliExpress order cancellation is accepted, you should get your money back in three to 20 business days. Don’t forget that you have only seven days after your purchase to cancel your order and get a full refund.
Where is AliExpress main office?
Hangzhou, ChinaAliExpress / Headquarters location
Why is my AliExpress account temporarily unavailable?
It sometimes happens. You could have accidentally deleted the account. In this case we suggest contacting AliExpress customer support service and ask to recover the account.
How do I appeal my reactivation on AliExpress?
Best Answer:
- To reactivate your account, you will need to contact AliExpress customer service.
- The process of reactivating an account requires you to provide the email address associated with the account.
- The password for the account, and answer a security question.
Why is AliExpress shipping so slow?
AliExpress’s shipping is slow due to long processing times and suppliers only having access to budget shipping carriers. AliExpress standard shipping is the current best option whilst ePacket is on hiatus. Cainiao is generally the slowest shipping option with the exception of Cainiao Expedited Standard.
How do I contact AliExpress by email?
You can contact AliExpress by emailing them, starting a chat with a live agent on their website or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support. What is AliExpress’ email address? Does AliExpress have live chat?
What happens when I get my post code from AliExpress?
When you get your post code, you will write note for next time or save in your Aliexpress account with address form. You can check box “My address does not a have ZIP code”, but if your house have post/zip code, you must to know and fill this code, because is safest way to get your orders.
Are You associated with AliExpress’s support team?
Unfortunately, we’re not associated with AliExpress’s support team. We are two entirely different business organizations. However, to make your life a little easier, we’ve researched AliExpress’s website and found the following customer support contact details.
What is AliExpress used for?
AliExpress is an online retail service based in China that is owned by the Alibaba Group. AliExpress is often used by e-commerce stores that use a dropship business model. What kind of support does AliExpress offer?