How do I troubleshoot my Cisco phone?

How do I troubleshoot my Cisco phone?

Cisco VoIP – Basic Troubleshooting for Desk Phones

  1. Unplug the phone from power, wait 5 seconds and plug it back in.
  2. Check the power source.
  3. Check the Ethernet connection.
  4. Check handset cord.
  5. Do an Admin Reset.
  6. Factory Reset (8851)
  7. If none of these fix your problems, please contact the DoIT Help Desk.

How do I reset my Cisco landline phone?

Press and hold # button while plugging the phone back in. Press 123456789*0# in sequence. After you press these buttons, the phone goes through the factory reset process.

How do I reset my Cisco 7961 phone?

Cisco 7941 / 7961 phone Factory Reset: Press 123456789*0# within 60 seconds after the Headset, Mute, and Speaker buttons begin to flash. If you repeat a key within the sequence, eg: 1223456789*0#, the sequence is still accepted and the phone resets.

How do you unlock a Cisco phone?

1. Unlock Settings – *, *, #.

  1. Go to the Settings page of the phone.
  2. While in the settings page, press *, *, # (star, star, pound) about 1/2 second apart.
  3. The phone will display “Settings Unlocked” and allow you to make changes.

How do I reset my Cisco 7962 IP phone?


  1. Unplug the power cable from the phone and then plug it back in. The phone begins its power upcycle.
  2. While the phone is powering up, and before the Speaker button flashes on and off, press and hold #.
  3. Release # and press 123456789*0#.

What is the difference between a 7941 and 7961 phone?

Cisco 7941 / 7961 IP Phone The Cisco 7961 and 7941 phones are exactly alike except that the 7941 has only two line buttons.

Why can’t I take my 7900 IP phone offhook?

Rarely a 7900 IP phone will get into a state where the speaker, headset, handset, or line buttons will not work to take the phone offhook. In this state the only way to go offhook will be to use the softkeys. This has been seen in various Skinny phone loads up to and including 7.0 (2)SR1. It is not dependant on CallManager version.

Why won’t my IP phone connect to my phone?

This is most likely a problem with the Hookswitch. After deploying Cisco IP Phones for the last few years we (and many others) have found this to be the most common hardware problem. There is a “Best Practice” for cleaning the Hookswitch contacts (link below) that does work on occasion.